The booklet is a starting point for information about problem resolution. Every nursing home, no matter how good, can experience issues/problems and the booklet offers solid advice to help you.
The caution is that the booklet is a starting point and does not replace the advice of a professional.
Within the 45 pages, advice is offered on topics such as: Medicaide recertification problems; evictions; forced arbitration and excessive charges.
The best way to be a good advocate for a loved one in a nursing home is to stay informed; to know the resident’s rights; and to be willing to confront issues surrounding resident care.
I would also add that meetings about nursing home patient care do not need to be confrontational. Request a time and date for the meeting with the responsible person at the facility; prepare for your meeting with specific issues/concerns for the meeting - writing them down and bringing them to the meeting is helpful; try not to get 'off track' during the meeting; make notes; listen carefully to responses and advise that you are willing to follow up about resolutions.
The final advice offered by the booklet: “This guide’s advice to residents and family members is: “Speak up.”
Mr.Carlson notes: “The best way to receive high quality care is to settle for nothing else, each and every day.”
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